PROGRESIF FIBRE
FREQUENTLY ASKED QUESTIONS
Progresif Home WiFi
Our Home WiFi plans are high-speed broadband packages that deliver reliable internet at great value. Choose from speeds of 100Mbps, 200Mbps, 500Mbps, or 1Gbps to suit your household needs.
You can sign up online at progresif.com or visit your nearest Progresif Store.
For 1Gbps plans, please check if your area is eligible before signing up. You can view the list of covered areas on our website or call our Progresif hotline at 177 for assistance.
Yes, your Home WiFi plan includes a fixed line. A monthly rental fee of $10 will be added to your bill.
Absolutely. You can retain your existing number when you switch to Progresif.
Yes, you can choose from the following contract options, each with a different installation fee:
- No contract: $100 installation fee
- 12-month contract: $50 installation fee
- 24-month contract: Installation fee is waived
Installation typically takes 1 to 7 working days, depending on UNN’s third-party contractor.
If you're a new customer signing up for a Home WiFi plan, a router will be provided.
Yes, you'll receive SMS alerts when:
- You've used 80% of your data
- You've used 100% of your data
Both notifications will include a prompt to top up with additional data if needed.
Yes! It will vary based on the plan and contract duration you choose. Here's what you can get:
Installation Fee
- No contract: $100
- 12-month contract: $50
- 24-month contract: Free installation
Router (Deco X10, 1-pack)
- Purchase upfront for $79
- Or pay in installments at $7.99/month (available with 12- or 24-month contracts)
- If you're on a 1.5TB plan or below with a VAS on installment under a 24-month contract, VAS charges apply only for the first 12 months — no charges after that
- Free with any 24-month Unlimited Home WiFi plan
NordVPN (Value-Added Service
- Purchase upfront for $59.99
- Or in installments at $7.99/month (available with 12- or 24-month contracts)
- If you're on a 1.5TB plan or below with a VAS on installment under a 24-month contract, VAS charges apply only for the first 12 months — no charges after that
- Free with any 24-month Zoom plan
Yes, your Home WiFi plan gives you access to Nationwide WiFi hotspots. Simply log in using:
- Your Progresif ID (mobile number)
- Your password
- Your Service Number (fixed line number)
Nationwide WiFi is available at the following locations:
- Annajat Complex
- Baiduri Bank Mall
- Berakas Health Centre
- Brunei Garrison Tuker Lines
- Brunei International Airport
- Burger King BSB
- Burger King Citis Square
- Burger King KB
- Burger King Kiulap
- Burger King Seri
- CAM Delima
- CAM Gadong
- CAM Kiulap
- CAM Madewa
- CAM Sengkurong
- CAM Seria
- CBTL Beribi
- CBTL BSB Mayapuri
- CBTL Departure Hall BIA
- CBTL Gadong Centrepoint
- CBTL Seaview Hotel
- CBTL The Mall
- CBTL Times Square
- Charcoal BSB
- Chung Hwa Middle School BSB
- Citis Square
- Cosmopolitan College Jaya Setia
- Depot Cafe Kiarong
- Excapade BSB
- Excapade Kiulap Regent Square
- Excapade Madewa
- Excapade Pandan
- Excapade Seria
- Fiore Restaurant
- Fratini Centrepoint
- Fratini Pandan
- Fratini Seria
- Fratini Sg. Tilong
- FunBlocks
- Horizon BSB
- Hua Ho Manggis
- Hua Ho Tg Bunut
- Imagine Centre Citis Square
- Imagine Centre KB
- Imagine Centre Mall Gadong
- Imagine Centre Panaga
- Imagine Centre Rimba
- Imagine Centre Tg Bunut
- Imagine Centre Tutong
- Imagine Centre Yayasan
- Imagine HQ RB Plaza
- JP Playground
- JPMC
- Kaizen Sushi (Bandar)
- Keoja Hotel
- KB Sentral
- Kopi ChatterBox Gadong
- Liang Lumut Recreational Center
- Little Soho
- Marilyn Café KB
- Marilyn Café Seria
- Mexx Vintonn
- MyTown BSB
- Nerdee Café
- Pappa Rich Gadong
- Politeknik Lumut
- Politeknik OSP
- Pondok Sari Wangi Jerudong
- Pusat Belia
- RBRC
- Rimba Point
- Roomz Hotel
- Starbox Grill and Café Kiulap
- Starbucks Beribi
- Starbucks Mabohai
- Starbucks Pandan
- SupaSave Beribi
- SupaSave Mabohai
- SupaSave Panaga
- Swiss Hotel
- Taman SOAS
- Taurean Café
- Tat Place Hotel
- The Castle Gadong
- Times Cineplex
- Times Square
- UBD
- UNISSA
- UNN Berakas Exchange
- Utama Bowling
- UTB
- WAFA Hotel
- Yayasan
Yes, you can request to upgrade or downgrade your current plan. Please refer to the details below:
If you have a Home WiFi plan without a contract:
- Upgrade:
- No processing fee — it’s free!
- You must settle any past due amounts before upgrading.
- Downgrade:
- A $10 administration fee applies.
- You must settle any past due amounts before downgrading.
If you have a Home WiFi plan with an existing contract:
- Upgrade:
- No processing fee — it’s free!
- Your contract will reset, starting a new 12- or 24-month term.
- Any past due amounts must be paid before upgrading.
- Downgrade:
- A $100 penalty fee applies.
- Your contract will reset, starting a new 12- or 24-month term.
- Any past due amounts must be paid before downgrading.
Important Note for Customers with Device Bundles:
If your contract is tied to a device bundle, the following credit policy applies per IC holder:
- Maximum of one (1) device at $0 upfront; and/or
- Maximum of one (1) device with upfront payment; and/or
- Maximum of one (1) device on an installment plan
No. When you switch plans, any unused data from your previous plan or add-ons will not be carried over.
You are required to pay the remaining rental fees for the unused months on your contract.
Your plan will continue as usual with no interruption once your contract expires.
We have gone paperless and offer eBill to our customers, which can be viewed on our Progresif CARE+ app or sent directly to your email inbox.
You may refer to the below list. If you have any questions, you can also reach out to our hotline at 177 to know more.
Area | Kampong | District |
Berakas A & B | Anggerek Desa, Burong Pingai Berakas, Jaya Bakti, Jaya Setia, Kawasan Jabatan-Jabatan dan Perumahan Kerajaan, Lambak A, Lambak B, Lambak Kiri, Lapangan Terbang Antarabangsa Brunei, Madang, Manggis, Orang Kaya Besar Imas, Pancha Delima, Pengiran Siraja Muda Delima Satu, Perkhemahan Berakas, Perumahan Lambak Kanan Kawasan 1, 2, 3, 4 & 5, Pulaie, Salambigar, Serusop, STKRJ Lambak Kiri, Sungai Akar, Sungai Hanching, Sungai Orok, Sungai Tilong, Terunjing | Brunei-Muara |
Gadong A & B | Beribi, Hutan Simpan, Katok, Kiarong, Kiulap, Mata-Mata, Menglait, Pengkalan Gadong, Perpindahan Mata-Mata, Rimba, STKRJ Mata-Mata Kawasan 1, 2 & 3, STKRJ Rimba, STKRJ Tungku Kawasan 1, 2 & 3, Tungku | |
Kota Batu | Belimbing, Mengkubau | |
Kianggeh | Kumbang Pasang, Lingkungan Diplomatik, Melabau, Parit, Tasek Lama | |
Kilanas | Jangsak | |
Pekan Tutong | Bukit Bendera, Kandang, Kuala Tutong, Panchor Dulit, Panchor Papan, Paya Pekan Tutong, Penabai, Penanjong, Petani, Pulau Bakuku, Sengkarai, Serambangun, Tanah Burok, Tutong Kem | Tutong |
Keriam | Keriam | |
Tanjong Maya | Tanjong Panjang |
You may reach out to us on social media, give us a call at 177, chat with us via webchat on our website, send us a WhatsApp message at 8220177 or visit your nearest Progresif Store.
Data Add-on
Data Add-on | Validity / Tempoh Sah | Price / Harga |
50 GB | 14 days | $8.00 |
100 GB | 30 days | $10.00 $9.00 |
250 GB | 30 days | $22.00 |
500 GB | 30 days | $35.00 |
1200 GB | 30 days | $75.00 |
2000 GB | 30 days | $100.00 |
You can purchase Data Add-ons via the CARE+ app and it will be charged to your next bill. The validity of your Data Add-on will depend on the purchase date, and any remaining data will be carried over to the next month subject to its expiry date.
You can easily buy Data Add-ons through the CARE+ app. Charges will appear on your next bill. The validity period starts from the purchase date, and any unused add-on data may carry over to the next month, subject to its expiry.
Your Data Add-on becomes valid immediately upon successful purchase in the CARE+ app.
By default, your base plan data will be used first. However, if you have a valid Data Add-on carried over from a previous month, the carried-over Data Add-on will be used before your base plan data.
Pelan Home WiFi
Pelan Home WiFi kami ialah pakej jalur lebar berkelajuan tinggi yang menawarkan sambungan internet yang stabil dengan nilai hebat. Pilih kelajuan 100Mbps, 200Mbps, 500Mbps atau 1Gbps mengikut keperluan isi rumah awda.
Awda boleh melanggan secara online di progresif.com atau kunjungi cawangan Progresif yang berdekatan.
Untuk pelan 1Gbps, sila semak kelayakan kawasan awda sebelum mendaftar. Awda boleh melihat senarai kawasan liputan di laman web kami atau hubungi 177 untuk bantuan lanjut.
Sila rujuk senarai kawasan di bawah. Awda juga boleh hubungi kami di talian 177 untuk maklumat lanjut.
Kawasan | Kampong | Daerah |
Berakas A & B | Anggerek Desa, Burong Pingai Berakas, Jaya Bakti, Jaya Setia, Kawasan Jabatan-Jabatan dan Perumahan Kerajaan, Lambak A, Lambak B, Lambak Kiri, Lapangan Terbang Antarabangsa Brunei, Madang, Manggis, Orang Kaya Besar Imas, Pancha Delima, Pengiran Siraja Muda Delima Satu, Perkhemahan Berakas, Perumahan Lambak Kanan Kawasan 1, 2, 3, 4 & 5, Pulaie, Salambigar, Serusop, STKRJ Lambak Kiri, Sungai Akar, Sungai Hanching, Sungai Orok, Sungai Tilong, Terunjing | Brunei-Muara |
Gadong A & B | Beribi, Hutan Simpan, Katok, Kiarong, Kiulap, Mata-Mata, Menglait, Pengkalan Gadong, Perpindahan Mata-Mata, Rimba, STKRJ Mata-Mata Kawasan 1, 2 & 3, STKRJ Rimba, STKRJ Tungku Kawasan 1, 2 & 3, Tungku | |
Kota Batu | Belimbing, Mengkubau | |
Kianggeh | Kumbang Pasang, Lingkungan Diplomatik, Melabau, Parit, Tasek Lama | |
Kilanas | Jangsak | |
Pekan Tutong | Bukit Bendera, Kandang, Kuala Tutong, Panchor Dulit, Panchor Papan, Paya Pekan Tutong, Penabai, Penanjong, Petani, Pulau Bakuku, Sengkarai, Serambangun, Tanah Burok, Tutong Kem | Tutong |
Keriam | Keriam | |
Tanjong Maya | Tanjong Panjang |
Ya, pelan Home WiFi awda disertakan dengan talian tetap. Caj sewa bulanan sebanyak $10 akan dikenakan dalam bil awda.
Jika awda menggunakan pelan yang mempunyai kuota data (tidak termasuk pelan Unlimited), kelajuan internet awda akan dikurangkan kepada 1Mbps setelah awda mencapai 100% penggunaan kuota. Kelajuan ini akan kekal sehingga kuota awda diperbaharui pada kitaran bil yang seterusnya.
Untuk kembali melayari internet pada kelajuan penuh, awda boleh membeli Data Add-on tambahan melalui aplikasi CARE+ pada bila-bila masa.
Ya. awda boleh mengekalkan nombor sedia ada apabila berpindah ke Progresif.
Ya, awda boleh memilih daripada pilihan kontrak berikut:
- Tiada kontrak: Caj pemasangan $100
- Kontrak 12 bulan: Caj pemasangan $50
- Kontrak 24 bulan: Caj pemasangan dikecualikan
Pemasangan biasanya mengambil masa 1 hingga 7 hari bekerja, bergantung kepada kontraktor pihak ketiga UNN.
Jika anda pelanggan baru yang mendaftar pelan Home WiFi, router akan disediakan.
Ya, awda akan menerima notifikasi SMS apabila:
- Awda telah menggunakan 80% daripada kuota data
- Awda telah menggunakan 100% daripada kuota data
Kedua-dua notifikasi akan memberitahu awda untuk membeli Data Add-on jika perlu.
Faedah bergantung kepada pelan dan tempoh kontrak yang anda pilih. Berikut adalah antara faedah yang ditawarkan:
Yuran Pemasangan
- Tiada kontrak: $100
- Kontrak 12 bulan: $50
- Kontrak 24 bulan: Percuma
Router (Deco X10, 1-pack)
- Beli secara tunai pada harga $79
- Atau bayar ansuran mudah $7.99/bulan untuk kontrak 12 atau 24 bulan
- Jika awda melanggan pelan 1.5TB dan ke bawah dengan VAS secara ansuran dan kontrak 24 bulan, caj VAS hanya dikenakan untuk 12 bulan pertama — tiada caj selepas itu
- Percuma dengan pelan Unlimited Home WiFi kontrak 24 bulan
NordVPN (Perkhidmatan Nilai Tambahan)
- Beli secara tunai pada harga $59.99 (Tersedia melalui aplikasi CARE+)
- Atau ansuran $7.99/bulan untuk kontrak 12 atau 24 bulan
- Jika anda melanggan pelan 1.5TB dan ke bawah dengan VAS secara ansuran dan kontrak 24 bulan, caj VAS hanya dikenakan untuk 12 bulan pertama — tiada caj selepas itu
- Percuma dengan pelan Unlimited Home WiFi 24 bulan
Ya, pelan Home WiFi anda memberikan akses ke hotspot Nationwide WiFi. Log masuk menggunakan:
- ID Progresif awda (nombor mudah alih)
- Kata laluan awda
- Nombor perkhidmatan awda (talian tetap)
Lokasi Nationwide WiFi termasuk:
- Annajat Complex
- Baiduri Bank Mall
- Berakas Health Centre
- Brunei Garrison Tuker Lines
- Brunei International Airport
- Burger King BSB
- Burger King Citis Square
- Burger King KB
- Burger King Kiulap
- Burger King Seri
- CAM Delima
- CAM Gadong
- CAM Kiulap
- CAM Madewa
- CAM Sengkurong
- CAM Seria
- CBTL Beribi
- CBTL BSB Mayapuri
- CBTL Departure Hall BIA
- CBTL Gadong Centrepoint
- CBTL Seaview Hotel
- CBTL The Mall
- CBTL Times Square
- Charcoal BSB
- Chung Hwa Middle School BSB
- Citis Square
- Cosmopolitan College Jaya Setia
- Depot Cafe Kiarong
- Excapade BSB
- Excapade Kiulap Regent Square
- Excapade Madewa
- Excapade Pandan
- Excapade Seria
- Fiore Restaurant
- Fratini Centrepoint
- Fratini Pandan
- Fratini Seria
- Fratini Sg. Tilong
- FunBlocks
- Horizon BSB
- Hua Ho Manggis
- Hua Ho Tg Bunut
- Imagine Centre Citis Square
- Imagine Centre KB
- Imagine Centre Mall Gadong
- Imagine Centre Panaga
- Imagine Centre Rimba
- Imagine Centre Tg Bunut
- Imagine Centre Tutong
- Imagine Centre Yayasan
- Imagine HQ RB Plaza
- JP Playground
- JPMC
- Kaizen Sushi (Bandar)
- Keoja Hotel
- KB Sentral
- Kopi ChatterBox Gadong
- Liang Lumut Recreational Center
- Little Soho
- Marilyn Café KB
- Marilyn Café Seria
- Mexx Vintonn
- MyTown BSB
- Nerdee Café
- Pappa Rich Gadong
- Politeknik Lumut
- Politeknik OSP
- Pondok Sari Wangi Jerudong
- Pusat Belia
- RBRC
- Rimba Point
- Roomz Hotel
- Starbox Grill and Café Kiulap
- Starbucks Beribi
- Starbucks Mabohai
- Starbucks Pandan
- SupaSave Beribi
- SupaSave Mabohai
- SupaSave Panaga
- Swiss Hotel
- Taman SOAS
- Taurean Café
- Tat Place Hotel
- The Castle Gadong
- Times Cineplex
- Times Square
- UBD
- UNISSA
- UNN Berakas Exchange
- Utama Bowling
- UTB
- WAFA Hotel
- Yayasan
Jika awda tiada kontrak:
- Naik taraf:
- Tiada caj pemprosesan (percuma).
- Pastikan semua tunggakan telah dijelaskan.
- Turunkan pelan:
- Caj pentadbiran $10.
- Pastikan semua tunggakan telah dijelaskan.
Jika awda mempunyai kontrak aktif:
- Naik taraf:
- Tiada caj pemprosesan, tetapi kontrak akan bermula semula untuk tempoh 12 atau 24 bulan.
- Semua tunggakan perlu dijelaskan.
- Turunkan pelan:
- Caj penalti $100.
- Kontrak akan bermula semula untuk tempoh 12 atau 24 bulan.
- Semua tunggakan perlu dijelaskan.
Nota penting untuk pelanggan dengan pakej peranti:
Setiap pemegang IC hanya layak untuk:
- Maksimum satu (1) peranti tanpa bayaran pendahuluan
- Dan/atau satu (1) peranti dengan bayaran pendahuluan
- Dan/atau satu (1) peranti dengan pelan ansuran
Tidak. Sebarang baki data atau Add-on daripada pelan terdahulu tidak akan dibawa ke pelan baru.
Awda perlu menjelaskan baki caj sewa bagi bulan-bulan yang belum digunakan.
Pelan awda akan diteruskan seperti biasa tanpa gangguan.
Kami kini menggunakan e-Bill. Awda boleh melihat bil anda melalui aplikasi Progresif CARE+ atau menerimanya melalui emel.
Hubungi kami melalui media sosial, talian 177, webchat di laman web kami, WhatsApp di 8220177 atau kunjungi mana-mana cawangan Progresif yang berdekatan.
Data Add-on
Data Add-on | Validity / Tempoh Sah | Price / Harga |
50 GB | 14 days | $8.00 |
100 GB | 30 days | $10.00 $9.00 |
250 GB | 30 days | $22.00 |
500 GB | 30 days | $35.00 |
1200 GB | 30 days | $75.00 |
2000 GB | 30 days | $100.00 |
Awda boleh membelinya dengan mudah melalui aplikasi CARE+. Caj akan dimasukkan dalam bil awda yang seterusnya. Tempoh sah akan bermula dari tarikh pembelian, dan baki data mungkin dibawa ke bulan berikutnya tertakluk kepada tarikh mansuhnya.
Add-on Data awda akan menjadi aktif sebaik sahaja pembelian berjaya dilakukan melalui aplikasi CARE+.
Data daripada pelan asas awda akan digunakan dulu. Namun, jika awda mempunyai Add-on Data yang masih sah dan dibawa dari bulan sebelumnya, data tersebut akan digunakan terlebih dahulu sebelum data asas awda.
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