ORDERING ONLINE
Frequently Asked Questions
The Progresif Web Store is an online store where you can purchase Progresif products and services anytime, anywhere. You can subscribe to our mobile and internet plans, port in from another service provider and get your hands on the gadgets and Progresif merchandise – all from the safety of your home.
To purchase a product or service online, simply select the product you are interested in and complete the required customer details for your request such as a new registration, number port-in, plan upgrade, or other service request.
You will also be required to complete identity verification through our eKYC process and submit payment online before your order can be processed.
We will contact you on the next working day after your order has been placed. Orders submitted outside of Monday to Friday will be attended on the following working day.
If you purchased a prepaid or postpaid mobile plan, you can expect to receive your SIM card within 3 working days after submitting your order.
For Home WiFi new registrations, installation will be completed within 7 working days after the site visit. Please note that site visit scheduling is subject to the availability of UNN’s assigned contractor.
Your order may take longer to process or deliver in certain situations, including:
- Incorrect or incomplete KYC details submitted
- No response when we contact you for confirmation or follow-up
- Port-in related issues
- Requests to change delivery address after order submission
- No response during delivery, which may result in the order being redirected to a physical store for collection
Yes, we provide delivery to all 4 districts.
There are no delivery charges. All online registrations and purchases are applicable to a free delivery.
For the time being, we only accept online payments that are made with a debit or credit card.
For mobile registrations, you may request your preferred number by entering your preferred last 4 digits in the “Preferred Number” field during registration.
Preferred number selection is not available for fixed line numbers.
Yes, you can port in your existing Mobile or Fixed voice line number when you sign up any of our services.
Orders may only be cancelled if we are unable to fulfil the order within the stated SLA. In such cases, customers will be entitled to a full refund.
Exchanges for products (excluding Home WiFi services) are only applicable if the product received is faulty or not in stable working condition.
We will be using third party delivery services from Jayapuri. The Jayapuri representative will provide their ID for verification before handing over your package.
Upon delivery, you will be asked to sign on goods acceptance.
No, there is no activation required, so just insert your new SIM into your device and get connected to Progresif network immediately.
Any mobile handsets purchased from Progresif have a 1-year warranty from the date of purchase. Apart from the accessories, only the components of the mobile handsets have a 3-month warranty from the date of purchase.
You will be provided with the Warranty Card upon the delivery of item to your place.
You can call us at 177 no later than within 14 days of receipt of the product. If the defect is confirmed, we will endeavour to replace the product within 3 working days.
You may reach out to us on social media, call us at 177 or visit your nearest Progresif store.
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