Privacy Notice

At Progresif, your privacy matters to us. This Privacy Notice explains how we collect, use, disclose and protect your personal data.

1. Information We Collect

We collect personal data when you use our telecommunications services and value-added services (“the Services”) to you. This may include:

• Account information: Your name, user ID, address, phone number, date of birth, biometric data (if provided), email address, location, language preferences, and other account settings.
• Billing and payment information: Payment method, card or bank account details, credit history, billing information, National Registration Identity Card (NRIC), passport, or other identification numbers.
• Usage information: Call, text, and data usage (such as date, time, duration and destination), and other network activity.
• Subscription and order information: Details of your subscriptions, device orders, service history, order IDs, and related records.
• Equipment or technical information: IP address, device type, operating system, configuration settings, session data, cookies, pixels, and other technical information relating to your use of our network, products, services, and website.
• Customer support information: Content of your queries, support requests, and notes or records of any contact with us.

2. How We Collect Personal Data

            Generally, we may collect Personal Data from you in various ways, including when:

• You submit an application, registration or other form relating to any of our products and services.
• You subscribe, purchase, or enter into an agreement with us.
• You make enquiries about our products or services or provide information to us voluntarily.
• You visit or use our website, apps or platforms (including through cookies or similar technologies).
• You contact us by phone, email, messages (for example, via our customer service contact points), social media, or in person (which may be filed or recorded for training, quality control, business and/or other lawful purposes).
• You visit our retail outlets or premises.
• We facilitate interconnection or inter-operability between telecommunications providers.
• We obtain information from authorized third parties such as employers, billing agents, credit agencies, law enforcement bodies or public agencies.
• You participate in surveys, promotions, competitions or respond to our requests for information.
• You provide your personal data for any other purpose.

When providing personal data, you warrant and represent that personal data disclosed by you is accurate and complete.

3. How We Use Your Information

            We use your personal data for the following purposes:

• To verify your identity and comply with applicable legal and regulatory requirements, including customer due diligence and onboarding requirements, as well as to process orders and applications for Services.
• To provide the Services and to facilitate interconnection and inter-operability between service providers including telecommunications licensees in providing the Services.
• To respond and deal with enquiries or complaints, resolve issues and for other customer-care activities.
• To generate bills, facilitate the payment of bills, manage accounts and for debt-recovery functions.
• To carry out credit checks and assess creditworthiness.
• To design, develop, test, and improve our products, services, features, and digital platforms, including enhancing functionality, usability, and performance
• To manage, develop and improve our business operations to serve you better, including analysing usage patterns, improving our services, optimizing internal processes, enhancing customer experience and supporting operational efficiency
• To provide value-added, delivery and directory assistance services.
• To administer customer loyalty benefits, reward benefits, promotions, contests and lucky draws.
• To send you service updates and marketing communications, such as the provision of offers or exclusive offers to targeted individuals (where permitted).
• To carry out market research and customer surveys.
• To conduct investigations or take action in relation to bad debts, crime and fraud prevention, detection or prosecution, risk management, or to prevent you and Progresif from harm, illegal or unlawful activities, or breaches of our terms and conditions (including our Fair Use Policy)
• To third parties (including service providers, partners, agents and/or our or third parties’ affiliates or related corporations) who provide the products, perform services on our behalf or assist our business operations on our behalf as necessary.
• To protect and maintain your personal data.
• To comply with legal and regulatory requirements imposed by any government body, and otherwise with applicable laws and regulations
• To any other purpose necessary, ancillary or consequential to the above-specified purposes.

Where a purpose is not listed above, we will inform you and obtain your consent unless the law allows us to proceed without it.

4. Disclosure of Your Information

            We may share your personal data with:

• Service providers who help us provide telecommunications services to you, such as network operators, interconnection partners, roaming partners, billing processors, cloud hosting providers and customer support providers.
• Regulatory bodies, law enforcement agencies, courts or government authorities.
• Third parties involved in credit risk assessment and debt recovery.
• Our affiliates, business partners or agents (with your consent)
• Other parties in connection with a merger, acquisition or sale of assets.
• Any party to whom you authorize us to disclose your personal data.

We do not sell your personal data, and we do not disclose it for third-party marketing unless you have given us your consent.

5. Consent and Deemed Consent

By clicking “I agree”, “Accept”, or similar options on our forms, websites or applications, you confirm that you have read and understood this Privacy Notice and consent to our collection, use, and disclosure of your personal data as described.

If you do not agree with this Privacy Notice, you may choose not to use our products or services.

You are also considered to have given consent in the following situations:

• When you voluntarily provide your personal data to us.
• When you understand the purpose for providing your personal data.
• When it is reasonable for you to provide your personal data in the circumstances.
• When consent is deemed under applicable laws.

This Privacy Notice does not replace any consent or deemed consent you have previously given to us. It should be read together with all past consent relating to the collection, use, and disclosure of your personal data.

6. Third Party Products and Services

Our Services may include links or integrations with third-party products or websites. Their collection and use of your data are governed by their own privacy policies, not ours. We strongly encourage you to review those policies. We are not responsible for how third parties handle your personal data.

7. How We Protect Your Personal Data

We take reasonable steps to keep your personal data accurate, complete and secure. These include:

• Using encryption and technical safeguards to protect sensitive data (such as payment information).
• Restricting access to authorised personnel only.
• Requiring third-party service providers to implement strong security measures.
• Notifying you in accordance with applicable laws if a data breach occurs that may pose a high risk to your rights.

You are responsible for keeping your information updated by informing us of any changes. We will not be responsible for relying on inaccurate or incomplete personal data arising from your failure to update any changes in your personal data that you had initially provided us with.

8. Retention of Personal Data

We retain your personal data for as long as necessary to provide the Services, or for as long as required to meet legal, regulatory, operational, or business requirements or protect our legitimate interests. Where personal data is no longer required, we will either anonymise it or securely delete it, unless retention is required by law.

9. Your Rights

You have the following rights in relation to your personal data:

1. Withdrawal of Consent for Data Processing

• Individuals may withdraw their consent for our collection, use, or disclosure of their personal data.
• Requests relating to general withdrawal of consent must be submitted to our Data Protection Officer.
• Withdrawal of consent may affect our ability to continue providing certain products or services, and any contractual terms—such as early termination charges—will continue to apply.
• All such requests will be processed within a reasonable timeframe and in accordance with legal and regulatory requirements.

1. Withdrawal of Consent for Marketing Communications

• Requests to stop receiving marketing or promotional communications are managed by Customer Care.
• Individuals may withdraw their consent for marketing by calling our Customer Care Hotline at 177.

1. Access, Correction, or Deletion of Personal Data

• Requests to access, correct, or delete personal data are handled by the Data Protection Officer.
• All such requests will be processed within a reasonable timeframe and in accordance with legal and regulatory requirements.

10. Contact Us

If you have any questions or concerns about our Privacy Notice or our handling of your personal information, you may contact us at:

Data Protection Officer (Legal & Compliance)

Email: legal@progresif.com

General Customer Care:

Hotline: 177

11. Changes to Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this Privacy Notice by posting updates on our website or other appropriate channels

            Last updated: 23^rd December 2025