T&Cs - Home WiFi (Contract)

This fixed broadband service and accompanying value added services is provided to the Subscriber named in the application form printed overleaf (“Subscriber”) by Progresif Sdn Bhd (“PROGRESIF”) subject to these terms and conditions (“T&Cs”). Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these T&Cs including any of its amendments, revisions or alterations made from time to time.
1. Definitions
1.1. “Agreement” means these T&Cs for this fixed broadband service, the application 
form, the terms and conditions of services of any chosen bundling set plan and 
any other documents, which are to be construed to be part of this Agreement. 
This Agreement forms a contractual obligation and shall be legally binding on the 
parties.
1.2. “Subscriber” means any individual/company named in the application form 
overleaf whose application for Service or any part thereof has been approved by 
PROGRESIF.
1.3. “Service” means the Fixed Broadband services provided by PROGRESIF including 
but not limited to voice calls, internet and data accessor any other value-added 
services added from time to time.
2. Duration of Agreement
2.1. This Agreement shall have full force upon activation of the Service to the 
Subscriber unless terminated by PROGRESIF or Subscriber in accordance with 
the provisions of clause 10. In the event of suspension or termination of this 
Agreement, the Subscriber shall be held liable for any accrued or outstanding 
fees and or/ charges remaining unpaid.
3. Responsibility of the Subscriber
3.1. The Subscriber must possess a yellow, purple or green Brunei Darussalam 
Identification Card (IC) to be considered eligible to enter into this Agreement.
3.2. Where the Subscriber is a foreigner, the Subscriber must show that their Brunei 
green IC or employment pass on their passport has a minimum validity 
of eighteen (18) months to be considered eligible to enter into this Agreement.
3.3. Where the Subscriber does not possess a Brunei Darussalam IC, the Subscriber 
must provide a valid identification card with a three (3) month validity to be 
considered eligible to enter into this Agreement.
3.4. The Subscriber shall provide documents in relation to proof of identity, residential 
address, ability to pay and any other information deemed necessary by Progresif 
prior to purchase. The Subscriber shall also: –
3.4.1. Pay all charges and fees for the Service provided by PROGRESIF, regardless 
of whether such charges were authorised by the Subscriber, or the 
Subscriber failing to receive such notification, or the Subscriber’s neglect to 
enquire as to the nature of the Service subscribed or the outstanding fees 
of such subscribed Service;
3.4.2. Continue to be liable for any applicable charges and fees during the period 
of interruption, suspension or loss of Service that may occur from time to 
time;
3.4.3. Be solely and fully responsible for any information received, stored, 
transmitted or broadcasted over the Service;
3.4.4. Comply with all notices, directions or instructions provided by PROGRESIF 
or the relevant authority in relation to the use of the Service;
3.4.5. Use or view the Service as offered by PROGRESIF permitted by the terms of 
this Agreement and only for the Subscriber’s lawful communications and 
private usage. The Subscriber shall not exploit the Service commercially by 
reselling the Service or charge others to use or view the Service;
3.4.6. Not use the Service to harass, inflict embarrassment, cause distress, 
irritate, annoy or create nuisance to any person or organization;
3.4.7. Provide true, accurate, updated and complete information to PROGRESIF 
and inform PROGRESIF immediately of any changes in any particulars or 
information given to PROGRESIF in the application form for the services 
including, but not limited to, any changes in address and/or contact 
particulars;
3.4.8. Report immediately to PROGRESIF upon the discovery of any fraud, theft, 
loss, unauthorised usage or any unlawful activities with regards to the use 
of the Service. Until PROGRESIF has been informed about any loss or theft, 
the Subscriber will continue to be responsible for the charges incurred 
whether or not it is to their knowledge or consent;
3.4.9. Cease to use and view the Service as requested by PROGRESIF or as 
directed by the relevant authorities;
3.4.10.Warrants to PROGRESIF that the Subscriber is not in default of any 
obligations under any laws and is not the subject of any existing or pending 
bankruptcy or insolvency proceedings under the laws of Brunei 
Darussalam;
3.4.11.The Subscriber must meet and continue to meet all other eligibility 
requirements as may be determined by PROGRESIF from time to time.
3.5. The Subscriber, as contrary to the intended use, shall NOT;
3.5.1. Use the service/ promotion with a device that re-routes or switches calls to 
or from the network to another carrier’s network;
3.5.2. Use the service/promotion in connection with any device that switches or 
reroutes calls which could keep a line open for hours, or wholesaling the 
service
3.5.3. Use the service/promotion for the purpose of transiting, refilling or 
aggregating domestic or international traffic (or to wholesale supply of any 
service in any manner) on the network;
3.5.4. Use the service/promotion for broadcasting to any party;
3.5.5. Use the service/promotion to make international calls without paying long 
distance charges by dialing certain access numbers, or using the service 
for the purposes of arbitrage;
3.5.6. Use the service/promotion with a device that automatically dials numbers 
that are either generated randomly or from a list;
3.5.7. Use the service/promotion to receive or make calls on the network for the 
purpose of resale, resupply or commercial exploitation;
3.5.8. Use the service/promotion for telemarketing.
3.6. The Subscriber shall abide by and be subject to any laws and regulations which 
may apply to the Subscriber from time to time. The Subscriber shall also be 
subject to industry rules, processes, guidelines, practices and procedures 
implemented from time to time by the telecommunication industry and has been 
approved by the Authority for Info-communications Technology Industry of 
Brunei (AITI) in relation to or may affect the implementation and operations of the 
Services.
4. Contract Period
4.1. The Subscriber shall be bound by a twelve (12) month, eighteen (18) month or 
twenty-four (24) month term contract (referred to as the “Contract Period”) with 
PROGRESIF effective from the date of registration
4.2. In the event of termination within the Contract Period, the Subscriber shall be 
responsible to pay PROGRESIF: i) any accrued and outstanding fees and charges 
up to the effective date of termination; and ii) the lower of a) the remaining 
monthly subscription fees payable for the balance of the Contract Period, or b) 
the applicable early termination charge prescribed by PROGRESIF for the 
relevant service plan.
4.3. The early termination charge referred to in Clause 4.2 shall apply only to 
subscriptions or contract renewals entered into on or after 1 July 2026. For 
subscriptions entered into before 1 July 2026, the Subscriber shall remain liable 
for the remaining monthly subscription fees payable for the balance of the 
Contract Period upon early termination, together with any other accrued and 
outstanding fees and charges. 
4.4. The Subscriber shall continue to receive the Services beyond the Contract 
Period, however the Subscriber shall not be bound by clause 4.1.1, for the 
termination of the contract beyond the Contract Period.
4.5. The Subscriber shall continue to be liable for the monthly rental fee beyond the 
Contract Period.
5. Migration of Broadband Plan
5.1. In the event that the Subscriber changes their fixed broadband plan, the 
Subscriber shall not carry over any remaining data onto their new fixed 
broadband plan.
5.2. If the Subscriber wishes to upgrade their fixed broadband plan, any processing 
fees will be waived. The contract shall revert as the first month of an 18-month 
contract. Additionally, the Subscriber will need to pay any outstanding bills.
5.3. If the Subscriber wishes to downgrade his Broadband plan, a penalty fee of 
BND100.00 will apply. In addition to the said penalty fee, the Subscriber will also 
need to pay for any outstanding bills. The contract shall then revert as the first 
month of an 18-month contract.
6. Installation
6.1. Following application for the Service, PROGRESIF will determine the availability 
of the Service to the Subscriber. If available, the Subscriber will be contacted by 
PROGRESIF for the arrangement of installation of the equipment by UNN at the 
Premises.
6.2. If the Subscriber’s premises is unable to meet the minimum requirements for the 
installation of the Service, such that in order to obtain the Broadband Service, 
non-standard installation (including but not limited to internal wiring and cabling 
works) is required to be made, the Subscriber acknowledges and agrees that any 
additional cost of equipment and required accessories for the provisioning and 
installation of the Service is chargeable to the Subscriber at prevailing rates as 
determined by PROGRESIF.
7. Relocation
7.1. For an application for the relocation of the Services, the Subscriber 
acknowledges that any relocation is subject to: –
7.1.1. Availability of such Service at the Subscriber’s new premises; and
7.1.2. Payment by the Subscriber of a relocation fee (at prevailing rates) and any 
applicable fees and charges in relation to the relocation of Services is 
chargeable to the Subscriber at prevailing rates as determined by 
PROGRESIF;
7.1.3. PROGRESIF will not be liable for any direct or indirect losses or damages 
arising from service disruption during the relocation process;
7.1.4. PROGRESIF may at its sole discretion cancel an application for relocation 
if it determines that it is unable to provide the Service at the Subscriber’s new 
premises due to reasons beyond the control of either party. In the event of 
cancellation of application by PROGRESIF, the relevant fees will be refunded. 
In the event of cancellation of application by the Subscriber, the relevant fees 
will not be refunded.
8. Fees and Charges, Deposit, Payment Terms
8.1. The Subscriber can sign-up to a maximum of five (5) fixed broadband services 
under one account. Such broadband services can be either on contract, noncontract or both.
8.2. The Subscriber shall pay registration fees, other applicable fees and charges and 
stamp duties on the terms as may be determined by PROGRESIF, which may be 
varied or revised from time to time.
8.3. The Subscriber, upon registration, may be required to pay a deposit which will be 
held by PROGRESIF prior to entering into the Agreement. PROGRESIF may, in its 
discretion, determine and vary the sum of the deposit and reserves the right to 
utilise or deduct the sum of the deposit for any outstanding amount due from the 
Subscriber to PROGRESIF.
8.4. The Subscriber shall pay monthly the outstanding fees and charges on the official 
bill statement, within the credit term of forty-five (45) and seventy-five (75) days 
(“Credit Term”) for corporate entities from the receipt of the official bill statement.
8.5. PROGRESIF shall reserve the right to vary the Credit Term from time to time 
beyond the prescribed number of days
8.6. In the event of late payment beyond the Credit Term, the Subscriber shall be 
charged a penalty of 1.5% of the outstanding fees and charges on the official bill 
statement per calendar month.
8.7. The late payment fee shall be added to the Subscriber’s official bill statement in 
the following month.
8.8. The Subscriber shall forward all disputes relating to the fees and charges 
reflected in the official bill statement in writing within fourteen (14) days from the 
date of the said bill. The Subscriber shall otherwise be deemed to construe the 
fees and charges in the official bill statement as correct and final and shall agree 
to promptly settle all such fees and such other charges as reflected therein. No 
further enquiry will be entertained.
8.9. The Subscriber, or where relevant the guarantor or company, shall bear all legal 
costs and expenses incurred by PROGRESIF for any legal action or proceedings 
for any breach or recovery of monies, fees, charges, costs and expenses due by 
the Subscriber to PROGRESIF. The Subscriber also agrees to indemnify 
PROGRESIF against all costs and expenses, charges or legal fees incurred and 
sustained by PROGRESIF in enforcing this Agreement (including other/any legal 
costs on a full indemnity basis).
9. Billing
9.1. PROGRESIF shall make reasonable efforts to ensure that billing of Subscribers is 
timely, accurate and that all charges are made in the correct billing cycle.
9.2. PROGRESIF shall only issue online/electronic billing in relation to the Service 
provided. No paper copies of bills will be provided.
9.3. PROGRESIF will notify the Subscriber via the e-mail address provided by the 
Subscriber to PROGRESIF at the time of registration and applying for the Services 
that bills are available to view online/electronically. The Subscriber agrees to 
continually maintain the e-mail address as this will be the only means by which 
PROGRESIF will inform the Subscriber that a bill is available to view.
9.4.Despite reasonable efforts that PROGRESIF may make in ensuring accuracy of 
bills, some charges may from time to time be missed and not billed during the 
appropriate billing cycle due to errors, oversight, systems fault or malfunction, or 
as a consequence of delays in receiving charges from third party providers. 
PROGRESIF may then back bill the Subscriber for charges for periods prior to the 
current billing cycle.
10.Suspension and Termination
10.1.Subscriber may at any time suspend or terminate this Agreement by filling in any 
necessary form and documentations required by PROGRESIF. Otherwise, 
Subscriber shall be deemed to terminate this Agreement upon expiry.
10.2.Accounts may only be temporarily suspended for a maximum period of twelve 
(12) months provided that subscribers must settle any outstanding bills prior to 
the suspension and subject to the temporary suspension fees stated in Clause 
10.4.
10.3. Each broadband line may only be temporarily suspended maximum twice a year. 
The Subscriber may temporarily suspend a maximum of two (2) broadband lines 
in their account during the year.
10.4. For each suspended line, the Subscriber will be charged the following fees for 
each suspended line:
Period of Temporary Suspension Fees
1-3 months $50.00 in total
For every month after 3 months $5.00 per month
10.5. Where subscribers’ broadband plan is tied to a handset or device contract 
plan, subscribers must pay off any outstanding balance of their monthly bill 
and existing handset/device instalment plan before they are allowed to 
temporarily suspend services.
10.6. PROGRESIF shall have the right, in its sole discretion and without liability to 
the Subscriber, at any time and without compensation, to suspend or 
terminate the Service and this Agreement under the following conditions:
10.6.1. If any technical failure occurs in the Service;
10.6.2. While the Service is being upgraded, modified or maintained;
10.6.3. If the Subscriber breaches any clause in these T&Cs;
10.6.4. If the Subscriber fails to make payment of billed charges within the 
stipulated credit terms.
10.6.5. If Subscriber does anything which may, in the opinion of 
PROGRESIF, lead to the damage or losses to the Service; or
10.6.6. If it is in PROGRESIF’s opinion that the Service is or may be used 
fraudulently or for unlawful purpose. Fraudulent use includes but 
not limited to resupplying the service or giving access without 
PROGRESIF’s consent to a third party.
i. all fees for the agreed duration of the Contract Period;
ii. any outstanding amount of the Fixed Broadband plan chosen; and
iii. any other accrued and outstanding charges and fees remaining 
unpaid up until the date of termination
10.7. In the event of suspension, the Subscriber shall continue to be liable for the 
accrued and outstanding charges and fees. PROGRESIF in its sole discretion 
may re-connect the Service which had been previously suspended. Such 
reconnection may be subject to payment of other charges.
10.8. PROGRESIF has the right to engage in and forward any unsettled bills or 
charges to its appointed debt collecting agent and/or external legal firms who 
will then be authorised to collect payment or engage legal proceedings against 
the Subscriber on PROGRESIF’s behalf. Any legal or agency costs incurred as 
a result will be borne solely by the Subscriber.
11.Reservations of Rights by PROGRESIF
11.1. PROGRESIF is entitled to amend, revise, discontinue, alter the Service, the 
terms and conditions of this Agreement or any payment terms, and may 
suspend, terminate, discontinue or substitute the Service, at any time in its 
sole discretion. For the avoidance of doubt, the latest terms and conditions of 
this Agreement shall be posted on PROGRESIF’s website and shall supersede 
any previous terms and conditions of this Agreement.
11.2. PROGRESIF reserves the right, at any time and without notice to the 
Subscriber to:
11.2.1.add, delete or make changes to the Service;
11.2.2.add or substitute alternative service;
11.2.3.terminate or discontinue any services provided. Continued usage of the 
Service pursuant to any of the above-mentioned revisions and alterations 
shall be deemed to be acceptance by the Subscriber.
11.3. PROGRESIF reserves the right, at any time and with appropriate notice to the 
Subscriber, to amend and vary the prescribed rates, fees, charges as 
approved by the Authority for Info-communications Technology Industry of 
Brunei (AITI). Such amendments and variations may be informed to the 
Subscriber by way of advertisement or publication in local newspapers, 
leaflets, website or other form of communication for which the Subscriber 
shall then be responsible for payment on any such amendments and 
variations.
11.4. PROGRESIF reserves the right to impose and implement a fair usage policy on 
its data services as communicated via its website or leaflets
11.5. PROGRESIF shall be under no liability whatsoever to the Subscriber in the 
event any of the rights reserved herein are exercised by PROGRESIF. 
PROGRESIF shall also reserve the right to amend the terms and conditions of 
this Agreement with or without prior notice to the Subscriber.
12.Subscribers Obligation in relation to Content
The Subscriber shall not use any content received as part of the Services and is 
provided for the Subscriber’s own personal use for the purpose of copying, 
reproducing, distributing or creating derivative works without prior written 
authorisation from the relevant copyright owners. Any use of contents shall be 
subject to the respective copyright owners’ own terms of use and policies.
13.Subscriber’s Representations and Warranties
13.1. The Subscriber represents and warrants to PROGRESIF that the information 
provided by the Subscriber in the registration form is true and accurate. The 
Subscriber shall immediately notify PROGRESIF of any changes in the 
information as required in this Agreement.
13.2. By signing on the registration form, the Subscriber expressly consents to the 
use and disclosure of any information belonging to the Subscriber to whom 
such disclosure is deemed necessary for the facilitation of the Service, 
business, financial, marketing or legal operations and activities of 
PROGRESIF, or in compliance with any statutory or legal obligations imposed 
upon PROGRESIF by any relevant agency or authorities.
13.3. The Subscriber acknowledges and agrees that the provision of services 
and/or the use of PROGRESIF services are subject to inherent risks and 
uncertainties. PROGRESIF makes no representations or warranties that the 
Service shall be free of errors, service interruption, and interception, free from 
malfunction, unauthorized intrusions e.g spamming or access by any known 
or unknown third parties.
14.Disclaimer
14.1. PROGRESIF shall provide the Service on an “As Is” and “As Available” basis. 
PROGRESIF and/or its shareholders, directors, officers and permitted 
assignees shall not be held liable or responsible for any unavailability, 
inaccessibility and interrupted use of the Service and security of the data or 
information transmitted to and from the Subscriber via the Service. 
PROGRESIF shall not be held responsible or liable for interruptions to the 
Service including but not limited to: failure or downtime in: power, base 
stations, satellite or satellite transmissions, service equipment, signal 
processing, uplink equipment and such other interruptions of a technical 
nature.
14.2. PROGRESIF makes no representation or warranties, express or implied with 
respect to the use/access, inability to use/access any of the services 
provided.
15. Limitation of Liability
15.1. PROGRESIF shall not be made liable for any loss or damage in contract or in 
tort (whether direct, indirect, incidental or consequential) suffered by the 
Subscriber, or for loss of business, revenue, or profits of the Subscriber, or any 
damages, death or injuries sustained by the Subscriber or damage to the 
Subscriber’s property resulting from the use or inability to use the Service, any 
malfunctioning of the Service or any act, omission, error or default by 
PROGRESIF in respect of the Service.
15.2. PROGRESIF shall not be liable to the Subscriber for any claims or for any 
additional costs incurred by the Subscriber in obtaining substitute services, 
nor shall PROGRESIF be held liable for any legal claims for libel, slander, 
infringement of any intellectual property rights as a result of the Subscriber’s 
use of the Service.
15.3. Without prejudice to the foregoing, the liability of PROGRESIF to the 
Subscriber in contract and in tort shall not exceed the sum of $300.00 at any 
given time.
15.4. Without prejudice to the above, PROGRESIF shall not be held liable for any 
recharging or top-up error caused by the Subscriber or any third party.
16. Force Majeure
PROGRESIF shall not be liable for any interruption or discontinuation of service due to 
acts of God, emergencies, military operations, civil disorder, industrial disputes of any 
kind, fire, flood, lightning, rain, weather, outages, explosion, acts or regulation by the 
governmental agencies (including the withdrawal of consents, permits or licenses) or 
omission, failure, termination or cessation by third parties and relevant authorities 
beyond the control of PROGRESIF.
17.Assignment
PROGRESIF shall be permitted to transfer any of its rights, ownerships or obligations 
under this Agreement. Subscriber shall not be entitled to assign any of its rights or 
obligations under this Agreement.
18.Notices
All correspondences, requests and notices by PROGRESIF to the Subscriber shall be sent via post or other means communicated at that relevant time to the last known address provided by Subscriber to PROGRESIF and shall be deemed to be duly served at the time of delivery. PROGRESIF in its discretion may also put up notices via any other form of communication channels such as email, SMS, newspapers, social media pages, websites etc.
19.Promotional Package
Any offers and service plans are accurate at the time of printing and may be subject to 
changes without prior notice. Hardware offers may come with or without its separate 
terms and conditions. Payment is non-refundable in the event of cancellation.
20.Waiver
Failure to enforce any powers, rights or remedies under this Agreement by PROGRESIF shall not operate as a waiver of them nor shall any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
21.Prevailing Language
This Agreement may be executed in multiple counterparts in the English Language, 
each of which shall be deemed an original but which, taken together, shall constitute 
one and the same instrument. Should any conflict arise between the English language 
version of this Agreement and any translation thereof, the English version shall in all 
events prevail and be paramount in the event of any differences, questions or disputes 
concerning the meaning, form, validity, or interpretation of this Agreement.
22.Governing Law
This Agreement is governed by and construed in accordance with the laws of Brunei 
Darussalam.
Last Updated: 25th June 2026